About client identification

Client identification allows you to add additional and detailed information about the client. There are two types of client identification forms provided to collect information for both individual and organization clients: Summary Client Identification Form and Advance Client Identification Form.

Noteworthy: It is mandatory that you at least complete the Summary Client Identification form.

Summary Client Identification Form

a. Where the client is an individual, it provides the ability to make changes to the following information: home address, business address, contact information, and whether the client is acting for or representing a third party.

b. Where the client is an organization, it provides the ability to make changes to the following information: company’s general information, business address, contact information, individuals authorized to give instructions, and whether the client is acting for or representing a third party.

Advanced Client Identification Form

a. Where the client is an individual, it provides the ability to add additional information such aliases, date of birth, place of birth, occupation, home address, alternative mailing address, historical addresses, business address, current and historical contact information, preferred language of communication, self-identification information, criminality-related information, education, and health.

b. Where the client is an organization, it provides the ability to add additional information such as historical contact information; alternative address; preferred language of communication; related persons for the organization client such as Directors, Shareholders; persons to view such as Directors, Shareholders; and references.

How to Conduct a client identification

Option 1

On the add client screen, once all the client information is added, click on the “Conduct Client Identification” button, which is optional at this stage.




Option 2

On the add client screen, once you’ve entered all the client’s information and click “save”, you are prompted to conduct a client identification, which is optional at this stage.




Option 3

Got to:

Clients & Matters sidebar menu > Clients tab > locate the new client > Actions menu for that Client > identification

Updated on: 07/02/2023